"IVR (interactive voice response) systems allow companies to service many incoming phone calls with a computer instead of always giving consumers the choice of skipping the computer and asking to speak with an actual human. When
IVRs first became popular (1980s and 1990s), you could almost always press "0" if you wanted to immediately be connected to a human operator. Yet many companies have removed that option, and they now try to make it very difficult for you to reach a human. "
Ever call a company for support and have to wait through a series of automated questions before actually speaking with someone? Paul English has come up with a handy list of codes for us to enter in the phone so your call will be directed to an actual person. It's quite a big list too!
IVR List
